Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at contactus@bowtiqueonmainstreet.com. All shipping fees for returns are the responsibility of the buyer. Refunds will not be processed until the return is received. 

You can always contact us for any return question at contactus@bowtiqueonmainstreet.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Custom Bow Orders

Because custom bows are made specifically for each customer, all custom bow orders are final sale and are not eligible for returns or exchanges.

Before your custom bow is created, we’ll discuss your ideas, preferences, colors, themes, and any specific details you’re looking for. I will then provide a mockup and/or detailed description of the proposed design for your approval before beginning the finished bow.

Custom designs are created with your preferences and vision in mind; however, Bowtique on Main Street retains final creative control over the design. This allows me the creative freedom to bring your ideas to life while ensuring the finished bow is cohesive, well-crafted, and true to the Bowtique on Main Street aesthetic.

By placing a custom order, you acknowledge and agree to these terms. Once the design has been approved and production has begun, changes or cancellations may not be possible.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactus@bowtiqueonmainstreet.com.